FAQ
The questions every card hunter asks.
What are the shipping times and costs?
Orders are prepared and shipped within 48 working hours from France, with tracking. Shipping costs follow the current official La Poste rates (tracked letter for cards, Colissimo for cases) and are shown in your cart before payment. Allow 2–4 working days for France.
What condition are the cards in?
Unless stated otherwise on the product page, all cards are Near Mint (NM), checked one by one before listing. Every card ships protected in a sleeve + toploader.
Are cases really sealed?
Yes: factory-sealed, never opened, never reweighed.
Which payment methods do you accept?
Credit/debit card, Apple Pay and Google Pay, through the secure Stripe platform — no banking data ever reaches FoxTCG.
Can I cancel or return my order?
You have a 14-day withdrawal right after delivery (see Terms). Products must be returned complete and in their original condition. Please note: products sold sealed (cases, displays, boosters) cannot be taken back — their value rests precisely on being sealed. Contact us before any return.
Is my order tracked?
All parcels are tracked. Orders over €200 ship with signature on delivery.
Do you buy cards or collections?
No.
How can I contact you?
By email at contact@foxtcg.com, or through the form on the Contact page (linked in the site footer). We reply within 24 working hours, usually much faster.